| Testimonials from our
customers |
| Fort Collins
Muffler and Automotive is committed to serving
you, our customer, with professional automotive
repair at a reasonable cost by qualified
technicians. We stand on sound business
principals and uphold high ethical standards.
Our goal is to make your automotive repair
experience friendly and successful. Just
take a look at what our customers say... |
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| You made the day!! |
Dear Jim:
Acts of kindness happen more often than
we even know, but when I am the recipient
of generosity given so freely by another,
it humbles me. Thank you; thank you so much
for helping me yesterday with the welding.
Fixing that rack became a duel between the
rack and me. The store manager said that
ordering another would have been less frustrating,
but I took the challenge and you made the
day!! I appreciate you, Brian and your entire
staff. I have always been treated so well
there, and I know it won't quit.
Best personal regards,
Ronald J. Kent |
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| Why do we keep coming back? |
Dear Brian,
We have been taking our vehicles to Fort Collins Muffler and
Automotive for over 10 years. We've had two Ford Explorers,
a Volvo Sedan, a Nissan Maxima, and a Volkswagen Passat serviced
by your shop. Why do we keep coming back and recommending your
service to friends and family?
1. Your work is of high quality and the job is done right the
first time. I can't think of a single time when we weren't
pleased with the job.
2. Your prices are competitive for the work being done. Yes,
we might be able to find another shop where we could save a
dollar or two on the bill but we'd probably spend more in the
long run.
3. Your staff recently fixed a problem with our Volkswagen
that the local dealer couldn't find after three days. It was
fixed completely in your shop by noon. Your staff is well trained
and knowledgeable.
4. You have low staff turnover. Your staff has an opportunity
to learn about the idiosyncrasies of our vehicles. Your shop
must be a healthy place to work. As a customer we are very
sensitive to how staff are treated.
5. Your shop goes the extra mile for youth in Fort Collins.
As a customer we know our investment in your shop is an investment
in our city. The dollars stay here.
6. You've helped us make better decisions with vehicle purchases.
In face, we'll be bringing in a truck this week to make sure
it passes your inspection before purchasing it. The dealer
may claim it has gone through a 125-point inspection but I
won't buy anything unless it passes through your shop first.
7. Our number one concern is vehicle safety. Our second concern
is vehicle reliability. We know our concerns are your top concerns.
Driving a safe and reliable vehicle is a top priority for our
family. We appreciate the peace of mind we experience by having
you service our vehicles. We also appreciate the investment
you're making in your staff as well as our city. We wish you
many more years of business success.
Gratefully,
David Neils & Michelle Neils |
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| Outstanding service |
Dear Car Quest Nominating Committee,
Congratulations to Fort Collins Muffler and Automotive on being
recommended for your "Excellence of Service Award". It is indeed
a pleasure for me to write this letter of recommendation on
behalf of Fort Collins Muffler and Automotive for this prestigious
and well deserved acknowledgment and award.
Jim Dwyer and his employees have been servicing
my families' cars and trucks for over ten
years. Their customer service is by far
the most accommodating and courteous I have
ever experienced. Jim always has transportation
available for my family and me should I
choose not to wait for my car. I have received
rides to the mall, the doctor, to work and
home. Fort Collins Muffler and Automotive
also has a beautiful new waiting room available
for their customers with a television, phone,
clean restrooms, and coffee and snacks area
should they choose to wait. If I choose
to wait for my automobile, Brian or someone
in the service department is continually
keeping me updated, assuring me that I am
top priority.
Now that my children are grown and on their own, they too have
chosen to take their automobiles to Fort Collins Muffler and
Automotive. My daughters also both feel extremely comfortable
and confident taking their cars to Jim Dwyer and his service
department because Jim goes the extra mile to make sure they
are being treated the way he would want his daughters to be
treated under the same circumstances.
Last month I took my daughter's truck into
the shop for an emissions test and an oil
change. I showed up unexpectedly and without
an appointment late in the day. Again, I
was treated like I was the only customer
even though they looked full to me. Brian
Dwyer had my truck completed in less than
45 minutes. On my way to get my emissions
sticker from the DMV, I noticed that the
steering was loose and I called from my
cell to see if they had time to check out
my steering. Brian insisted that I bring
it in immediately, explained the process,
and arranged for a ride home. Brian called
me the next afternoon to tell me the truck
was ready. My daughter picked up the truck
after work and Brian sent me a bill in the
mail after he called to see if everything
was working properly.
I highly recommend Fort Collins Muffler and Automotive for
their outstanding service of excellence award. Please call
me. I would love to tell you more.
Sincerely,
Bonnie C. Cochran |
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| They are a friendly bunch |
Dear Ones,
I have been taking my cars to Fort Collins Muffler and Automotive
for years now, long before they added the automotive section.
Why have I stayed with them? They are a friendly bunch, patient
with my mindless questions as I am not at all mechanical, and
they keep my car running well. The frosting on the cake though
is that I trust them. I know without a doubt that when they
say something needs to be done, it truly needs to be done and
will be done. They are people of integrity and I know I can
rely on them. That means a lot to me.
Sincerely,
Dorene Grassel |
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| Level of integrity ...
remains high |
To Whom It May Concern,
I would like to extend my thanks to you for the excellent service
I have received from your business, Fort Collins Muffler and
Auto, over the past years. It is a comfort to me knowing that
the level of integrity amongst your staff remains high and
constant. I can bring my car in for service with the assurance
of knowing that I am dealing with some of the most honest and
respectful gentlemen in this business. As I know little more
than how to use the ignition in my car, having this type of
trust in your staff is quite a comfort to me. In this time
in our culture, when many businesses forgo integrity for quick
profit, I would like to thank you for upholding high standards
and a superior level of service.
Your Loyal Customer,
Doris A. Anderson |
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| 2004 CarQuest Excellence award |
Dear Nominating Committee,
CarQuest Auto Parts of South Fort Collins is pleased and proud
to nominate Fort Collins Muffler and Automotive for the 2004
CarQuest Excellence award. Jim and Brian Dwyer operate a family
owned business that has earned a reputation by being fair and
honest with both customers and employees alike. Fort Collins
Muffler and Automotive employs topnotch technicians who are
well trained, with most being ASE certified. They have participated
in CarQuest Technical Institute classes from the very beginning
and strive to stay on top of the latest technology. Fort Collins
Muffler and Automotive is a full service repair facility doing
all aspects of automotive repair. They strive for excellence
in every repair with customer satisfaction being the number
one priority. This is why the majority of their business is
from repeat customers and customer referrals. Fort Collins
Muffler and Automotive is truly an icon among repair facilities,
they stand apart from the rest. I highly recommend Fort Collins
Muffler and Automotive for the 2004 CarQuest Excellence Award;
they are truly one of the best. I am proud to be their outside
sales representative.
Sincerely,
Wayne Hummel |
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| You've all been super |
Hey Guys:
Thanks a heap (or a Jeep) for all your efforts
to keep the Wrangler running-- it's now
purring like a well-fed kitten! Thanks also
for numerous rides from the garage to my
house, from my house to the garage, from
the garage to my house... you've all been
super, fun to be around as well as skilled
professionals.
Thanks again -- and, Jim, enjoy that Turner-sponsored trip
to Alaska!
Carla |
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| You have a wonderful staff |
To Fort Collins Automotive,
Thank you again for extending me credit yesterday. That was
a very kind thing to do. I really do appreciate it. Also, I
think that you have a wonderful staff there. They were quick
to get the job done & done right. It was doggone nice of you!
Sincerely,
Lisa Cochran |
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| Thank you for being there
for me |
Hi Cory & Co,
Just a note to thank you for being there for me every time
I need help! It's tough for a woman alone to know who to trust
when it comes to car trouble and it means so much to be able
to have people like you who are honest, helpful and compassionate!
Thank you for all your help!
Kathy La May |
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| Thanks for going out of your way |
Cory & Crew,
Just wanted to say thanks again for fixing my Grand Am. It
runs better now than it has in years! I appreciate your honesty!
Thanks for going out of your way to help me get things done!
Sincerely,
Jennifer Johnson |
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| Fair prices & honesty |
Dear Friends,
Thank you for your great service over the years! Your fair
prices & honesty are very much appreciated.
Monica Fields |
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| My dad has confidence in your work! |
Cory & Rick,
Thank you so much for fixing the Pathfinder and going to whatever lengths necessary to get the job done. I can see why my dad has confidence in your work! And thanks for making the wait a little easier on the kids.
Thanks again,
Jessica (Jim's daughter) |
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| I will be a customer for life! |
Dear Rick, Cory and Staff at Ft. Collins Muffler & Automotive:
I wanted to thank you both so much for all the care that you have given to me and "Blackie" for the last nine years. Wow! I know that without the help and advice you have given me over the years, my little car wouldn't have made it to 270,000 miles and still counting.
It can be difficult finding good mechanics that not only take care of your car but you as well. With my daily commute to Denver, I know if something happens I can always count on you guys for help.
Thank you for ALWAYS fitting me in even when it is after hours, last minute appts, parking spot out front, and ALWAYS being there. You all are truly a class act and none of your competitors can hold a candle to you all. Am I partial? Yes, I am. I will be a customer for life! Thanks again.
Sincerely,
Stephanie Price
PS. I told all the women in my work out class if they were looking for great mechanics to come to you all that you are without a doubt the best in town. |
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| Commitment to your parts and workmanship |
Men of Ft. Collins Muffler & Automotive,
I want to take a moment to thank you for your generous service regarding the initial installation of the distributor cap that went bad on my Nissan. And especially for your commitment to your products and workmanship when the part turned out to be faulty! I appreciate your willingness to stand by your work and collaborate with the shop in Sterling to arrive at a satisfactory resolution. I will definitely be recommending your shop to others! Thank you!
Sincerely,
Joshua Hager |
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| Your guys resolved the problems |
Jim,
Just a note to let you know how pleased I am with the service your guys gave me in automotive shop. I know its hard to give perfect service with no mistake but your guys resolved the problems and made a customer happy.
Thanks,
Doug Wree |
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| Dependable and trustworthy service |
We just wanted to say "Thank-you" for your great service! From 2 full-time college students and newlyweds, we thank-you for your dependable and trustworthy service. You have kept our "old girls" on the road during a time in our lives that it is so important to get to point "A" to point "B", and money has been tight. Thank-you for all of the work that you do and you can be sure when we finally have new cars, we will still come to you for service and repair!
Merry Christmas & Happy New Year!
Danielle & Jason Fiske ('93 & '91 Cavaliers) |
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| Suzie is the funest shuttle driver ever! |
Cory,
Thank you so much for everything you did to keep me out with my car. I know you guys had to spend a lot of time on it and that you really helped to keep the cost down for me. And Suzie has to be the most fun shuttle driver I have ever met!
Thanks you again. You have a customer for life!!
Melanie |
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| I don't know what I'd do without you! |
You guys are the very best! Thank you so much for caring about my beloved Honda and for caring for me. I don't know what I'd do without you!
Thank you,
Melissa Boyle |
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| My car guys since 1997! |
To all you wild & crazy guys,
Thank you so much for being my car guys since 1997! And now my beautiful son is a part of your awesome team! Life is good!
Love & Blessings always!
Kathy LeMay |
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| You'll always have my business |
Dear Rick & the guys at Ft. Collins Muffler,
Thank you for fixing the switch on my accelerator last Saturday. Although it was a minor repair, it was a major help to someone who only knows how to put gas in & drive a car. You'll always have my business & excellent word of mouth.
Amanda Atwater |
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| We will continue to send business your way |
Cory, Rick and crew,
Thank you so much for again going above and beyond! Your dedication and kindness, passion and knowledge are a rare combination! We will, of course, continue to send business your way.
Thanks again!
Sarah & Kirk Alberts |
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| The royal treatment |
Cory, Rick & Fort Collins Muffler Staff,
Wow! We have never been treated so royally & honestly by any mechanic. Words can not express how grateful we are for your support, honesty & superior service. You have a customer for life in us, and please know I've already begun spreading the word about your fabulous customer service & automotive knowledge.
Thanks again,
Raili & Matt Neibauer |
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| Thank you!!!!!!!!! |
To Jim and the guys,
Thank You!!!!!!!!! With the holidays here,
and just way too much stuff going on, the
last thing I needed was a non-working driver's
window. It broke at the post office while
mailing Christmas cards. I called Jim. He
says "no problem". Drop it off and we'll
take care of it. There's my problem. I'm
in a powered 3-wheeled cart and I can't
just drop it off. I can't get into anyone's
shuttle car, and, where would I put the
cart? I have to be at work at 10:00 am.
Jim says he'll pick up my car at work and
bring it back when he's done. No problem.
I said, ..."what???" Jim says "sure, why
not?" Well that was about the nicest thing
that has happened to me for a while. I couldn't
believe it. I went to work, you picked it
up, it got fixed, you brought it back. Nice,
great, easy! What a burden lifted off my
shoulders. How nice to know that the Spirit
of Christmas works here in Fort Collins
at Fort Collins Muffler. We are all blessed,
a little bit more, because of you. In the
name of Jesus Christ, peace and joy to you
this Christmas Season.
Thank you,
Rick Walberg |
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| Your kindness is very much appreciated |
Dear Rick,
I am very grateful that you kept my daughter's car (Ford Taurus)
for this long and waived the storage fee. Your kindness is
very much appreciated (and so needed.) Thanks a lot. I've enclosed
a check for $50 for the diagnostics fee.
Barbara Holmes |
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| I really owe you |
Brian,
Thanks for helping out and going the extra mile the other night.
Opening the shop after hours when my clutch on my old truck
decided to break on the way to the cabin was awesome. I needed
a welder and had nowhere else to turn. Any time I can return
the favor -- I really owe you -- big time this time.
Thanks for just being there,
Scott Dege |
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| They fixed my car for free! |
I would like
to thank Fort Collins Muffler & Automotive
2003 S. College Ave. for their excellent
service this January. They fixed my car
for free! When I complained to them that
they "had to charge me!" their reply was
that they "didn't put any parts in my car".
They repaired a loose connection which took
them at least thirty minutes to locate.
A loose connection that cost my eight year
old daughter and me a two mile walk in January
in 20° weather. By the way - the last
time Fort Collins Muffler & Automotive saw
my car was last winter - so they did not
cause the loose connection - but repaired
it for free all the same.
So thank you Fort Collins Muffler & Automotive for outstanding
service!
Susan E. Smith |
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| As always your service is exemplary |
Dear Jim,
I wanted to write a short note to thank
you, Fort Collins Muffler and all of your
staff. As always your service is exemplary,
however, the special attention Brian and
the mechanics who worked on the Realities
Jeep this past week was above and beyond
all expectations. As it seems in most cases,
it was the worst possible time to have our
vehicle break down, with a full weekend
of events scheduled and a truckload of 'back
to school - backpacks' to deliver to the
Family Center, we were a little stressed.
Not only did your staff provide the great
service work we have come to expect from
Fort Collins Muffler but helped to ease
a particularly stressful time. All worked
out great, the events were a success and
the children loved their brand new backpacks
that you, as members of Realities for Children,
helped to provide. Your mechanics had our
truck back to us in a timely manner and
even put up with a few frantic phone calls.
Thanks so much for your commitment to the
highest quality service and customer care.
It is a couple of the many reasons we are
proud to promote Fort Collins Muffler &
Automotive as a member of Realities for
Children. Thanks again.
Sincerely,
Craig A. Secher |
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| Quick, courteous and prompt
service |
Dear Sir,
I wanted to write this letter to extend
my personal thanks and gratitude to you
and your fine staff at Fort Collins Muffler
and Automotive. On the morning of Friday
June 30, 2000, I realized that the brakes
on my car were screeching terribly. From
the road, I called my secretary and asked
that she make the quickest appointment possible
to repair my brakes. She advised that Fort
Collins Muffler could take me in without
an appointment, while other establishments
were estimating an appointment time wait
of at least 4 hours. Upon arrival at your
shop, I was informed that the brakes on
my Ford Taurus were worn down to the metal.
In short, I had my brakes repaired and car
returned within 3 hours of my arrival at
your establishment, without being charged
an arm and a leg. What your staff was not
aware of was that my family lives in Colorado
Springs and I commute to the Springs on
a weekly basis. I was afraid that I would
not have the brakes repaired in time for
me to get back to Colorado Springs this
week and see my family. I'm grateful to
you and your staff for the quick, courteous
and prompt service that I received. In the
future, I am going to see to it that all
my future automotive repairs are first referred
to your establishment. It would also be
my pleasure to refer anyone that I know
to your shop. Thank you.
Sincerely,
Bill T. Griffith |
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| An honest place to do
business |
Dear Mr. Dwyer:
A couple of years ago my neighbor, Bob Mawhiney, told me your
firm was an honest place to do business, and that if I ever
needed automotive work to consider using your company. I recently
had that opportunity, and I was very pleased with the results.
On July 3rd I was driving back from Boulder, and I heard my
left rear brake scrape. The timing was terrible because we
were leaving on the 6th for a driving vacation around Colorado.
About 7 am on Friday, the 5th, I headed out for your place,
hoping you would be open the day after the holiday. I arrived
about 7:10 am, and Rod asked how he could help me. I told him
what I thought the problem was, he had me back the car up a
few feet while he listened, and he asked for "30 minutes to
take a look and give you an estimate." I went for a walk, and
27 minutes later Rod called my cell phone with his diagnosis,
and a price to repair my rear brakes. I gave him the approval,
and he said he could have it done "in about an hour." I waited
about 45 minutes, and thought I'd go to that park behind your
business and read the paper. As I walked by your place Rod
was just pulling the car into a parking space, and told me
he was done. I paid the bill, and was home by 9 am. I was concerned
I couldn't get the work done on such short notice, but Rod
had me home before many people got to work that morning. I
think he did a wonderful job, and I hope you'll thank him for
me.
Cordially,
Bob Fromme |
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| Best business of its kind |
To Whom It May Concern:
Fort Collins Muffler and Automotive at 2003
S. College Ave. Fort Collins, Colorado 80525
is the best business of its kind in the
area, or anywhere for that matter!! We have
been customers as well as friends of Jim
Dwyer's for the past 25 years. He has serviced
our many varied vehicles over these same
many years. During this time we have relied
on them and their staff to keep us on the
road, knowing with the utmost confidence,
our autos are in good and safe repair. An
instant recognition of a phone call with
their greeting of a "well hello Charlie
or Helen, how can we help you today" and
"of course we can get that done for you,
just bring it on down and we'll get to it
just as soon as we can and we will have
you on the road again in no time." I can
think of no other business that has had
a more important part in our lives over
the years as they have been in ours. The
business, its owners, and staff, are always
there, prepared to give 100% to our needs
and of their services. Glad to know they
are getting some much-earned recognition
for the wonderful services they perform.
Charlie & Helen Crihfield |
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| We respect your employees |
To Brian, Rick
and all the guys at Fort Collins Automotive,
This is just a thank you for making us feel
comfortable and secure in leaving our cars
& trucks in your care. You have always made
us feel like we were not being taken advantage
of. You do excellent work and in such a
timely manner. Being a women I never was
made to feel like wouldn't understand the
problem with my car, because I was a woman.
Rick always explained in my terms and made
sure I knew what was going on. Because of
all of this, we wanted you all to know how
much we respect your employees and most
important your work!
Thanks Again,
Phil, Linda & Steven Giaidado |
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| You are a true friend |
Dear Jimmy,
Many thanks to you and to Brian for taking
care of Christina. I know that Pathfinder
is in good shape now, and your extra effort
to pick up the vehicle where she works is
most appreciated. You are a true friend,
and for this I am most grateful. Praying
for you and Marty and confident everything
will work out.
All the best,
Dan |
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| Hope your boss knows what
a "gem" you are |
Eric,
I want to thank you for your time in looking
into the matter concerning the "rubbing"
sound with my car. You are the true meaning
to honest mechanics being out there. You
could of taken me for a ride and gotten
some money out of me for something "unnecessary",
yet you took your time in helping me resolve
the problem. I hope your boss knows what
a "gem" you are, but I'm sure he does or
he would not have you in his employment.
If a situation ever arises with my car (which
for my sake it won't for a long time) you
and your business you work for will be my
number one "garage" and believe me, I will
refer you to all who ask. Keep up the good
work and may God Bless you and watch over
you and keep you and yours safe. Thanks
so very much.
Sincerely,
Rosie Trujillo |
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| My automotive heroes! |
Hi Guys!
Thank you so much for fixing my transmission fluid leak! Poor
baby was bleeding to death! She's still hesitating some but
the fluid levels are good. I'll be in early next year for some
tune-up things, brakes and oil change. Thanks again for being
my automotive heroes!
Happy Holidays!
Kathy La May |
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| What a team! |
Thank you Fort Collins Muffler,
What a team you are! We enjoy your attitudes and your wonderful service--
Keep it up.
Bob & Nelda Carpenter |
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| I will be returning as a customer |
Dear Jim,
Thank you for your time this past Friday. I initially brought my Ford Expedition into your shop for an oil change that I purchased at the Wine Fest silent auction. I am SO happy I won that item.
I had been taking my Ford to the dealership for all its repairs, and have to say, I have always walked away an unhappy customer.
Your employees have treated me both with respect and honesty. They explained what work was needed, what my timeline was, and laid out exactly how much it would cost. Their honesty is priceless. I did not feel they were trying to sell me something I did not need. Further, I was quite happy with the quality work completed on my SUV. I will be returning as a customer and am happy to recommend you and your shop to my friends.
I also enjoyed meeting you and wish you well in your next hockey season!
Much success,
Shawn Leland |
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| AAA Certificate of Approval |
Fort Collins Muffler & Automotive meets the stringent requirements of the Approved Auto Repair Program in all areas
• Customer Service
• Facility Appearance
• Staff Qualifications and Training
• Community Reputation
• Equipment Requirements
• Scope of Service and Repairs
Furthermore, the Repair Facility agrees to guarantee its workmanship and to cooperate fully with AAA in the investigation and resolution of disputes involving the Repair Facility and a AAA Member.
AAA Colorado |
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| Thank you so much for all the hard work |
Cory and crew,
Thank you so much for all the hard work you all put into my car. I really appreciate your time and patience and am grateful that you always squeeze me in.
Thanks,
Chelsey |
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| Your unwavering dedication & commitment |
Dear Brian, Cory, Rich,
I want to thank you & everyone else who worked on my Maxima. Your unwavering dedication & commitment will forever keep me coming back to you. I just cannot thank you all enough for fixing my car. With my commute to Denver everyday, it is so important that my car be in top performance. I know the problem baffled us all, but you fixed it & it runs great again!
Thanks so much,
Randy, Stephanie Price, Molly, Zach & Sallie |
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| Thank for taking such good care of us |
To all of the guys at F.C. Automotive,
Thank you so much for taking such good care of us when my car wasn't working right. You are a good team & committed until the problem is resolved. Sorry I went & traded the car anyway. We have a new/used car for you to tinker with. Hopefully not too much. We'll bring our cars in for their regular oil changes & stuff.
Enjoy the cookies,
Heather & Newlen Sutton |
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| You all are the best |
Dear Rick & Cory & Everyone & FC Muffler:
Thank you so much for all you are always doing for me & "Blackie." You all are the best & I have told all the women in my workout class to come to you all for any auto issues they may have. You always take such good care of me & "Blackie" & I know I can count on you always if something comes up. Thank you again for your kindness, fitting me in at the drop of a call, waiting long periods of time for my car to finally show up after Mr. Tow Truck Man gets lost & just being you!
Best & Warmest Regards
Steph & Randy Price, Zach, Sallie & Gracie too |
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| '67 Mustangs Rule!! |
'67 Mustangs Rule!!
Thanks so much for fixing my car and caring about it as much as I do. You guys are the Best!
Again Thanks,
Edie Bowman |
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| I have always been treated so well at FCM |
Dear Jim:
Acts of kindness happen more often than we even know, but when I am the recipient of generosity given so freely by another, it humbles me.
Thank you; thank you so much for helping me yesterday with the welding.
Fixing that rack became a dual between the rack and me. The store manager said that ordering another would have been less frustrating, but I took the challenge and you made the day!!
I appreciate you, Brian and your entire staff. I have always been treated so well there, and I know it won't quit.
Best personal regards,
Ronald J. Kent |
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| Thank you for helping me |
Gentlemen,
Thank you for helping me with my 4-Runner.
Susan Matney |
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