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970.484.0866

Serving Fort Collins For Over 40 Years


2001 S College Ave Fort Collins, CO 80525 Hours: Monday – Friday: 7:30am – 5:30pm
Closed - Saturday and Sunday
Feb 1, 2016 | | Fort Collins, CO
Client's rating: 5 of 5

I've taken my cars to Fort Collins Muffler & Automotive for 20+ years. I appreciate having a learned assessment of my vehicle's condition even during routine service ... so issues can be addressed/managed early-on. They've alerted me to issues that ranged from minor to serious ... and provided information to help me understand my options. Their 3-year/36k-mile warranty is truly hassle-free. With the few warranty issues that I've encountered over the years, FCM&A has gone above and beyond to correct them quickly and with minimal inconvenience to me. Fact is, I've paid exactly $0 (labor & parts) for warranty-related issues. Their CarCare card program is a great deal. I saved 3x the cost of my latest card in just two visits ($90 card - $282 saved) ... and maybe half of the discount items on the card have been used. When service is needed, I drop-off my car early in the morning and ride the courtesy shuttle to work. They call to tell me what they found, discuss options, and give solid quotes (including any applicable discounts). I make the final decisions. They strive to meet the time goals I impose. Only once in my experience did I have to leave the car overnight (due to parts delay for an unexpected camshaft problem) -- and they provided a complimentary loaner vehicle. All other visits were concluded during a single work day. They've got a high level of technical expertise and they interact with their customers in a friendly, respectful, and professional manner. Erik assisted me during both of my recent visits and I felt like he was in my corner, helping me to understand all repair/service options while working with me to keep costs reasonable and equitable. I also interacted directly with David (desk), Katie (desk), Sarah (desk), Reese (test drive), and Chris (courtesy shuttle) ... all were helpful and friendly.